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Communication 45,000.00 SSP

Mediation Training and Accreditation Course

Instructor: SSHIA Manager

Duration

60 hours

Fee

45,000 SSP

Questions

30

Pass Mark

70%

About This Course

This comprehensive Mediation Training and Accreditation Course is designed for professionals, community leaders, legal practitioners, and anyone seeking to develop expertise in mediation and alternative dispute resolution within the Kenyan context. The course provides a solid foundation in conflict theory, communication, and negotiation before advancing into specialised mediation techniques, ethical practice, and real-world application across commercial, family, community, and court-annexed settings. Participants will engage with the Kenyan legal and policy framework governing mediation, including the Constitution of Kenya 2010, the Mediation Act, and the Court-Annexed Mediation Rules. Through role plays, case studies, and practical simulations, learners will sharpen their facilitation, listening, and problem-solving skills and emerge ready to pursue accreditation as qualified mediators in Kenya and the wider East African region.

What You Will Learn

  • By the end of this course, participants will be able to:
  • - Understand the role mediation plays in different sectors of the Kenyan economy and society
  • - Increase ability to manage complex technical issues across multiple parties
  • - Acquire techniques and hands-on experience for dealing with future contingencies
  • - Develop advanced facilitation skills to promote communication between parties
  • - Acquire competencies to distinguish issues from interests and develop durable solutions
  • - Sharpen mediation skills with in-depth, real-time feedback from master practitioners
  • - Enhance listening, probing, and evaluation skills
  • - Tackle complex disputes in different sectors including commercial, family, and community contexts
  • - Apply the Kenyan legal and constitutional framework to mediation practice
  • - Draft clear, enforceable mediation agreements

Prerequisites

  • No prior mediation experience is required. A background in law, human resources, social work, or community leadership is beneficial but not mandatory. Participants should have a genuine interest in conflict resolution and a willingness to engage in role-play exercises and practical simulations.

Course Outline

  1. 1

    Welcome & Introductions

    10 sub-topic(s)

  2. 2

    Overview of ADR

    10 sub-topic(s)

  3. 3

    ADR Continuum

    10 sub-topic(s)

  4. 4

    Definition of Conflict

    10 sub-topic(s)

  5. 5

    Necessary Knowledge

    10 sub-topic(s)

  6. 6

    Nature & Dynamics of Conflict

    10 sub-topic(s)

  7. 7

    Strategic Conflict Management

    10 sub-topic(s)

  8. 8

    Group/Team Mediation

    10 sub-topic(s)

  9. 9

    Communication Skills

    10 sub-topic(s)

  10. 10

    Negotiation Skills

    10 sub-topic(s)

  11. 11

    Emotional Intelligence

    10 sub-topic(s)

  12. 12

    Introduction to Mediation

    10 sub-topic(s)

  13. 13

    Tools of a Mediator

    10 sub-topic(s)

  14. 14

    Personality Types

    10 sub-topic(s)

  15. 15

    Cases for Mediation

    10 sub-topic(s)

  16. 16

    The Mediation Process

    10 sub-topic(s)

  17. 17

    Joint Session Techniques

    10 sub-topic(s)

  18. 18

    Caucusing Techniques

    10 sub-topic(s)

  19. 19

    Managing Impasse

    10 sub-topic(s)

  20. 20

    Key Mediation Techniques

    10 sub-topic(s)

  21. 21

    Mediator Role & Ethics

    10 sub-topic(s)

  22. 22

    Commercial Mediation

    10 sub-topic(s)

  23. 23

    Party-Directed Mediation

    10 sub-topic(s)

  24. 24

    Supervisor-Subordinate Mediation

    10 sub-topic(s)

  25. 25

    Overcoming Obstacles

    10 sub-topic(s)

  26. 26

    Psychology in Mediation

    10 sub-topic(s)

  27. 27

    Common Mistakes

    10 sub-topic(s)

  28. 28

    Co-Mediation

    10 sub-topic(s)

  29. 29

    Agreement Writing

    10 sub-topic(s)

  30. 30

    Qualities of a Mediator

    10 sub-topic(s)

  31. 31

    Community Mediation

    10 sub-topic(s)

  32. 32

    Family Mediation

    10 sub-topic(s)

  33. 33

    Court-Annexed Mediation

    10 sub-topic(s)

  34. 34

    Legal Disputes

    10 sub-topic(s)

  35. 35

    Process Obstacles

    10 sub-topic(s)

  36. 36

    Settlement Barriers

    10 sub-topic(s)

  37. 37

    Culture & Mediation

    10 sub-topic(s)

  38. 38

    Role of Lawyers

    10 sub-topic(s)

  39. 39

    Role of Experts

    10 sub-topic(s)

  40. 40

    Developing a Practice

    10 sub-topic(s)

  41. 41

    Assignment of Plays

    10 sub-topic(s)

  42. 42

    Role Plays with Feedback

    10 sub-topic(s)

  43. 43

    Group Debriefing

    10 sub-topic(s)

  44. 44

    Assessment

    10 sub-topic(s)

  45. 45

    Online Mediation Practice

    10 sub-topic(s)

  46. 46

    Business Disputes

    10 sub-topic(s)

  47. 47

    Successful Mediator

    10 sub-topic(s)

  48. 48

    Mediators Ethics

    10 sub-topic(s)

  49. 49

    Post-Course Assignment

    10 sub-topic(s)

  50. 50

    Evaluation & Certificates

    10 sub-topic(s)

45,000 SSP

One-time payment via MTN MoMo

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  • Duration: 60 hours
  • Exam time: 90 minutes
  • Max attempts: 3
  • Passing score: 70%
  • Certificate on completion
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